Covid-19 Customer Notice

Dear Guests,
We are pleased to inform and reassure you that the Locanda Casanuova will reopen on June 13th, ready to welcome all of you.
In the present period of worldwide uncertainty, national regulations will allow the the borders of our Bel Paese to open from June 3rd, fully guaranteeing the safety of travelers and in accord with both local and international guidelines designed to protect your health.

So, if you are planning a holiday in Tuscany at the Locanda Casanuova, you can book with serenity and tranquility. Here nothing has changed, and the surrounding nature seems more vigorous than ever! We are working intensively and organizing everything so as to offer and assure you the same services, the individual attention and the warm welcome that have always distinguished us. The safety of our Guests is our priority and traveling has never been as safe as it has now become.

We and our staff are following extraordinary measures to insure a safe and clean environment in order to protect the health of our staff and all our Guests. If all of our Guests respect some simple rules as well, you will help us to make your stay better and in total safety! Given the unique current circumstances, we are offering more flexible booking options and extending the terms of our cancellation policies. This should give our customers greater peace of mind.

For individual reservations with arrival between March 27 and August 1 the Locanda Casanuova will not apply any penalty for cancellation requests less than 7 days before the expected arrival date.
Any deposits already paid will be kept and considered valid for a new booking in the tourist seasons of 2020 and 2021.

For individual reservations with arrival after August 1, since there will be no further restrictive measures ordered by the Government Authority, cancellation requests will be treated according to the conditions set out in our tourist sales contract.

However, in this case as well, Locanda Casanuova might be willing to consider the amount already paid valid toward a new booking in the 2020 and 2021 tourist seasons.

For groups reservations for cancellation requests, exceeding the time limits set out in the tourist sales contract, Locanda Casanuova suggests all customers to contact immeadiately the Direction.

We are here, waiting to take good care of you!