Guests can check-in from 4:00 p.m. to 8:00 p.m. Check-out shall be completed by 10:00 a.m.
In case of a later arrival, please contact the hotel.
TERMS AND CANCELLATION POLICY OF AN INDIVUDAL RESERVATION OR THROUGH OUR ONLINE BOOKING SYSTEM
If a reservation is cancelled 30 days before the check-in date, no penalty will be applied.
Up to 14 days, 50% of the total amount will be required. After this and in case of no-show the total amount will be charged.
If a deposit has been paid, it will be retained, and as agreed between the parties, it will be valid for a future booking within the following 12 months.
TERMS AND CANCELLATION POLICY OF A GROUP RESERVATION
For terms, rates and the cancellation policy for group bookings, reference is made to the contractual conditions defined and countersigned by the parties, as set out on the sales tourist contract.
FOR NON-REFUNDABLE RESERVATIONS
Non-refundable rates are subject to a deposit policy. A valid credit card is required for the payment of the total cost of the reservation at non-refundable rates. The total cost of the reservation will be charged at the time of booking. In the case of cancellation of a non-refundable booking, no refund will be processed. For any type of booking, there will be no refund in the case of a late arrival, or an early departure.
TERMS AND CANCELLATION POLICY OF A CELEBRATION EVENT
After the conclusion of the contract between the contracting parties, a deposit of 20% of the total amount within 10 days is required, in order to guarantee the booking of the event, unless otherwise agreed upon between the parties. In case of cancellation 90 days before the date of the event, the deposit will be retained. After, a penalty will be applied as follows: 89-60 days 50% 59-30 days 75% 29-0 days 100%
THE BOOKING CONFIRMATION
Each booking by phone, email or through our booking engine will be considered confirmed only after a deposit of 20% of the total stay is received, or only after having received the credit card details, valid as a guarantee for the reservation.
The Locanda Casanuova accepts payment by cash or by the following credit cards: Euro / Mastercard, Visa, Diners Club, CartaSi and Bancomat.
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